crikcx Privacy Policy

crikcx is a trusted online gaming platform in Bangladesh. By using our services, you agree to the terms of this privacy policy. This policy explains what information crikcx collects, why it collects it, how that information is used, and what your rights are.

We take your privacy extremely seriously. Keeping your information secure through SSL encryption and industry-standard security measures is our primary responsibility.

crikcx collects various types of information from its members. This information can be divided into two main categories: (a) information provided directly, and (b) information collected automatically.

1.1 Information Provided Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification — for members aged 21+ only)
• Email address and contact details
• National ID number or passport details (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Residential address
• Occupation and source of income (to ensure responsible gaming)

1.2 Information Collected Automatically

When you use the crikcx platform, the following is collected automatically:

• IP address and device type
• Browser type and operating system
• Login time and location information
• Gaming history and betting patterns
• Browsing activity on the website
• Information collected through cookies and similar technologies

1.3 Information Received from Third Parties

We may also collect information from trusted third parties for identity verification, fraud prevention, and running responsible gaming programs.

crikcx uses collected information only for specific and legitimate purposes. Your information will never be used for unauthorised purposes.

2.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Providing customer support — 24/7 live chat support in Bengali

2.2 Fulfilling Legal Obligations

• Age verification (for those aged 21+ only)
• Anti-money laundering (AML) and fraud prevention
• Submitting required reports to regulatory authorities
• Dispute resolution and handling legal claims

2.3 Ensuring Responsible Gaming

• Identifying problematic gambling patterns
• Providing self-exclusion facilities
• Assisting with setting deposit limits

2.4 Improving Services

• Analysing and improving user experience
• Providing relevant offers and promotions
• Ensuring platform security
• Resolving technical issues and maintaining the system

The security of your personal information is our highest priority. crikcx follows the highest industry security standards.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — on all data transmissions
• AES-256 encryption — for stored data
• Two-Factor Authentication
• Regular security audits and penetration testing
• Firewall and intrusion detection systems

3.2 Organisational Security Measures

• Strict access controls — only authorised staff can view data
• Regular staff training and privacy policy training
• Data minimisation policy — only necessary information is collected

3.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained as required by legal obligations. Transaction records are retained for a minimum of five years.

crikcx never sells your personal information or rents it out for commercial purposes. However, information may be shared in the specific circumstances below:

4.1 With Service Providers

Information may be shared with trusted technology and service providers who help operate our platform. This includes:

• Payment processors (bKash, Nagad, Rocket, banks)
• Identity verification services
• Cloud storage and hosting services
• Game software providers

All such third parties are contractually bound to uphold our privacy standards.

4.2 For Legal Reasons

Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement agency. This is part of our legal accountability.

4.3 In Business Transfers

In the event of a business merger or acquisition, user information may be transferred. Users will be informed in advance in such cases.

Cookies and similar tracking technologies are used on the crikcx website. These help improve your browsing experience and maintain the quality of our services.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login status, security verification, and saving form data. Disabling them will prevent the platform from working properly.

5.2 Performance Cookies

Used to analyse website usage and identify technical issues. This information is completely anonymous.

5.3 Functionality Cookies

Used to remember your preferences and settings, such as language preference and display settings.

5.4 Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

As a crikcx user, you have specific rights over your own information. We respect these rights and help you exercise them.

6.1 Right to Access Information

You can request to view the information we hold about you at any time. We will provide you with a copy of that information within a reasonable time.

6.2 Right to Correct Information

If any of your information appears to be incorrect or incomplete, you can request a correction. Many details can be updated directly from account settings. In complex cases, our support team will assist.

6.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You can object to marketing communications or certain analytical activities. We will give your request due consideration.

6.5 Right to Data Portability

You can request that your information be provided in a structured, commonly used format.

crikcx is an international platform and our servers may be located in various countries. Your information may be transferred outside of Bangladesh.

7.1 Ensuring Protection

For any international data transfer, we ensure that adequate data protection measures are in place in the destination country. Standard contractual clauses and legal safeguards are used.

7.2 Purpose of Transfers

International data transfers are carried out only for the purposes of providing services, technical support, and security operations.

crikcx is strictly prohibited for those under 21 years of age. We do not knowingly collect any information from minors.

8.1 Age Verification

Age verification is mandatory when creating an account. If any person registers using false information, their account will be closed immediately and all transactions will be considered void.

8.2 Information for Parents

If you suspect that your child is using this platform, please contact us immediately. We will take prompt action.

crikcx may update this privacy policy from time to time. This policy may be revised due to service improvements, legal changes, or business changes.

9.1 Notice of Changes

For significant changes, we will notify users via email or through a notice on the platform. Continued use of the platform after a change is made will be considered acceptance of the new policy.

9.2 Policy Effective Date

The date of each update will be noted at the top of this page under the "Last Updated" section. Previous versions will be kept in our archive.

For the responsible gaming program at crikcx, we analyze certain types of information. This is done for your protection.

10.1 Behavior Monitoring

Our system automatically analyzes gaming behavior to detect patterns of excessive gambling. If needed, our team may contact you directly.

10.2 Self-Exclusion Information

If you use the self-exclusion feature, that information is stored in our system to ensure you cannot exceed those limits.

To learn more about responsible gaming, visit our Responsible Gaming page.